Q1: I placed an order but haven't received an email. What should I do?

A: Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder." If you do not receive an email, please check your spam folder.

If you have set up domain-specific reception to prevent spam, you will not be able to use the email services on this website. Please set up domain-specific reception. When setting up domain-specific reception, please specify the domain " @globalbridgeaustralia.net ".

If you are unable to receive emails even after configuring the above settings, please contact us via the inquiry form.

Q2: I would like to receive a receipt. Is that possible?

A: Generally, we issue an itemized statement. If you would like a separate receipt or delivery note, please contact us using the inquiry form.

*Some payment methods may incur a payment fee. Please check the details at the time of payment.

Q1: What payment methods are available?

A: Credit cards (Visa, MasterCard, AMEX) and PayPal are accepted.

Currently, bank transfers and convenience store payments are not supported.

Q2: Can I change my payment method or credit card after ordering?

A: Unfortunately, it is not possible to change the payment method or credit card after an order has been confirmed.

This is due to the specifications of the payment system, which processes the payment immediately after the order is confirmed. Please check the payment method carefully before placing your order.

Q3: What should I do if the credit card payment does not work?

A: If the credit card payment fails, please check the following

The card information (number, expiry date and security code) is correct.
The card is valid and the credit limit has not been exceeded.
3D Secure authentication (identity authentication) is supported.
If you still cannot make a payment, please try another card or use PayPal payment.

Q4: How will my credit card billing statement show?

A: Your credit card billing statement will show ‘Glu10free or Global Bridge Australia’ or the name of the payment processor.

Q1: How much is the shipping fee?

A: Shipping costs are calculated automatically when you place your order. Since it is international mail, it is calculated by weight and starts from 1,600 yen.

Q2: When will the product be delivered?

A: It depends on the product availability and shipping area.

*If in stock: Delivery in 5-7 business days

*If out of stock, it may take 10-12 days .

*As this item will be shipped from overseas, delivery may be delayed due to customs procedures, etc. Please allow plenty of time for your purchase.

If you are in a hurry, we can also ship by Express (additional shipping fee of 1,500 yen), so please contact us using the inquiry form.

Q3: Can I choose the delivery company?

A: Currently, delivery within Japan is only available via Japan Post .

Standard Shipping: Shipped internationally via Australia Post

Express delivery: Shipped via Australia Post International Express

Shipping costs are calculated automatically when you place your order.

Q4: I would like to change the delivery date and time of my item. How can I do this?

A: As delivery is via Australia Post and then Japan Post, you cannot specify a delivery date and time when placing your order.

If you are not at home when the package is delivered, a missed delivery notice will be left in your mailbox, and you will be asked to request redelivery yourself.

You can request redelivery via the Japan Post website or by phone.

For details, please check the instructions on your delivery slip.

Q1: 返品、交換について教えてください。

A: 当店の商品は海外から直輸入された食品であるため、品質保持と衛生上の理由から、お客様都合による返品・交換はお受けできません。

ただし、商品到着時に破損・欠陥がある、または注文と異なる商品が届いた場合は、受領時の状態が分かる写真を添えて、商品到着後5日以内にinfo@globalbridgeaustralia.comまでご連絡ください。状況を確認のうえ、返品・交換または返金の対応をさせていただきます。

Q2: 返金ポリシーについて教えてください。

A: 配送中に商品の破損が発生した場合、または注文と異なる商品を受領された場合、代替品の再発送または返金のいずれかをお選びいただけます。

返金をご希望の場合は、受領時の商品の写真を添えて info@globalbridgeaustralia.com までご連絡ください。返金が承認された場合、10営業日以内にご購入時のお支払いと同じ方法で返金いたします。なお、クレジットカード会社の処理状況により、返金の反映までに5-10営業日ほどかかる場合がありますので、ご了承ください。

Please contact us using the inquiry form.